Terms of service

Last updated: 19 September 2026

1 Who we are and when these terms apply

Moutrey Creative Enterprises is operated by Robert Moutrey, trading as Moutrey Creative Enterprises.

Business contact address: Unit 10B, Leyton Studios, 15 Argall Avenue, London E10 7QE, United Kingdom.

These master terms apply when an MCE website, quotation, booking page, payment link or order confirmation says that they apply. MCE operates distinct trading brands and services, and the relevant brand, quotation or confirmation should identify what you are buying and any service-specific terms that also apply.

A separate company, organisation, collaborator or independent practitioner is not automatically covered by these terms merely because they work with MCE. Where somebody else is the supplier, their own identity and terms apply.

2 Your agreement with us

Your agreement normally consists of these master terms together with the relevant quotation, booking page, order confirmation, service description and any clearly identified service-specific terms. If there is a conflict, the more specific written term agreed for your order takes priority, except where the law gives you rights that cannot be excluded.

Website browsing or sending an enquiry does not itself create a paid booking. A contract is formed when we accept your order or booking in writing, or when a checkout or payment page clearly states that payment completes the booking. An automated acknowledgement is not necessarily acceptance unless it says otherwise.

Please check your confirmation and tell us promptly about any mistake. If you are buying for an organisation, you confirm that you have authority to place the order on its behalf.

3 Prices, payment and booking

The price, currency, payment schedule, deposit or advance payment, included work and any additional charges will be stated before you commit. Consumer prices include taxes that must legally be included. VAT is charged only where legally applicable.

We do not add mandatory charges that were not disclosed before purchase. Optional extras require your agreement.

Unless a service-specific agreement says otherwise, payment is due by the date shown on the invoice, booking page or payment link. A deposit or advance payment is credited against the total price. Calling a payment a deposit or booking fee does not make it automatically non-refundable; any amount retained after cancellation must be lawful and fair.

If additional work falls outside the agreed scope, we will normally explain the change in price and timing before carrying it out.

4 Our services and your cooperation

We will provide services with reasonable care and skill and in accordance with the agreed description. Where no completion date has been agreed, we will perform the service within a reasonable time.

You must provide information, materials, approvals, access and decisions reasonably needed for the work. If your delay materially affects delivery, we may agree a revised timetable and any reasonable additional cost before continuing.

Included revisions, session lengths, attendance requirements, delivery format and other practical details are those stated in the relevant service description or confirmation. Correcting our failure to meet the agreed brief or your statutory rights is not treated as a paid extra.

Where a named date, deadline, event or delivery date is essential, it should be recorded in writing before booking.

5 Consumer cancellation rights

This section applies to consumers where UK distance-selling or off-premises cancellation rules apply. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

For most distance or off-premises service contracts, you normally have 14 days from the day the contract is made to cancel without giving a reason. For most goods bought at a distance, the cancellation period normally runs for 14 days after you, or a person you nominate, receives the goods.

If you ask us to begin a service during a statutory cancellation period and later cancel within that period, you may have to pay a proportionate amount for work properly supplied up to cancellation, but only where the legal requirements for early performance and charging have been met.

For paid digital content supplied immediately, your cancellation right may end when supply begins only where you have expressly agreed to immediate supply, acknowledged that you will lose the cancellation right, and received the required confirmation.

Some contracts are excluded from the statutory change-of-mind cancellation right. This can include goods made to your specifications or clearly personalised, and certain services connected with leisure activities on a specific date or during a specific period. We will not assume that an exception applies; if we rely on one, we will tell you before you book.

Statutory cancellation rights are separate from your rights if goods, services or digital content are faulty, misdescribed or not supplied with the required standard of care.

To cancel, email admin@moutreycreative.com with a clear statement that you wish to cancel. You may use the model form in section 16, but you do not have to.

6 Cancellations and rescheduling outside a statutory right

Outside a statutory cancellation right, any service-specific cancellation or rescheduling policy stated before booking will apply, provided it is fair and lawful.

If no specific cancellation scale was agreed, any cancellation charge will be limited to a reasonable amount reflecting work already performed and losses or commitments we cannot reasonably avoid, less costs we save or recover. We will not automatically keep the whole contract price simply because a booking has been cancelled.

Requests to move a booked date are subject to availability. Where a change creates genuine additional cost, we will explain that cost before you agree to the change.

For lessons, workshops, events, recording sessions or other time-specific bookings, the relevant booking confirmation may include reasonable notice requirements for rescheduling or missed sessions.

7 Goods, commissions and delivery

Goods must match their description, be of satisfactory quality and be fit for a purpose made known and agreed where the law requires.

For commissioned or personalised physical work, such as an original painting, the agreed brief should identify the subject, approximate format, price, delivery arrangements and any material deadline. Artistic judgement remains part of the commissioned service unless a specific feature has been expressly agreed.

If no delivery period for consumer goods is agreed, we will deliver without undue delay and normally within the period required by law.

Risk in physical goods passes as required by law. Ownership may remain with us until cleared payment has been received where that is stated in the order confirmation and is lawful.

If you exercise a valid statutory cancellation right for returnable goods, return arrangements, delivery-cost refunds and any lawful deduction for excessive handling will follow the applicable consumer rules. Bespoke or clearly personalised goods may be exempt from the change-of-mind right, but not from rights relating to faults or misdescription.

8 Digital content

Digital files, downloads, recordings or other digital content will be supplied in the format and manner described at purchase or in the project confirmation.

Digital content supplied to a consumer must meet the standards required by law, including matching its description. Where a legal remedy such as repair, replacement or a price reduction applies, these terms do not remove it.

Unless expressly agreed otherwise, purchasing a digital file gives you the right to use the delivered file for the purpose and licence stated in the service description; it does not transfer ownership of all underlying intellectual property, source files, session files or unused material.

9 Intellectual property and use of creative work

Each order should state what rights you receive in the finished work. Unless otherwise agreed in writing, MCE and its creators retain ownership of pre-existing materials, methods, templates, working files and intellectual property that is not expressly transferred.

Where a licence is included, it covers the uses stated in the relevant quotation or confirmation. Additional uses, territories, media, adaptations or commercial exploitation may require further permission or fees where this was part of the agreed rights structure.

You confirm that material you provide to us can lawfully be used for the agreed purpose and that you have any permissions reasonably required from third parties.

10 Recording, publicity and third-party material

Permission to provide a service does not automatically give us permission to publish your private recording, image, testimonial, personal story or commissioned work for advertising or portfolio use. Where separate publicity permission is appropriate, we will ask for it separately.

Productions involving contributors, performers, interviewees or identifiable subjects may require a separate contributor release, licence, consent form or project notice. Those documents can add project-specific rights and permissions.

Third-party music, images, fonts, footage, software or other licensed material may remain subject to the third party's licence terms.

11 Problems, refunds and consumer rights

Nothing in these terms limits statutory consumer rights. Services must be carried out with reasonable care and skill. Goods and digital content must meet the standards required by applicable consumer law.

If something is wrong, contact us promptly at admin@moutreycreative.com and explain the problem. Depending on the circumstances and the applicable law, a remedy may include repeat performance, repair, replacement, price reduction, refund or another appropriate solution.

We will not rely on an approval, sign-off or acceptance step to remove rights concerning defects that were not reasonably apparent at the time or rights that cannot lawfully be excluded.

12 Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

For consumers, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made.

For business customers, any project-specific agreement may contain additional reasonable limits or exclusions appropriate to that project. Unless expressly agreed otherwise, we are not responsible to a business customer for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings, except where such exclusion would be unlawful or unreasonable.

We are not responsible for delay or failure caused by events genuinely outside our reasonable control, but we will communicate with you and take reasonable steps to reduce the effect. Your legal rights to end the contract where applicable are preserved.

13 Business customers and late payment

If you are buying wholly or mainly for business purposes, consumer cancellation rights do not apply.

Business invoices are payable in accordance with the agreed payment terms. Where a qualifying business-to-business payment is late, we may claim statutory interest and recovery costs available under the Late Payment of Commercial Debts legislation, unless another lawful contractual arrangement applies.

If an invoice is genuinely disputed, tell us promptly. We will not treat a bona fide dispute as permission to impose punitive charges.

14 Website use

You may use MCE websites for lawful personal or business purposes. You must not deliberately damage, disrupt, misuse or attempt unauthorised access to the websites, forms, accounts or infrastructure.

Website content is provided for general information unless a page expressly forms part of an offer or contract. We try to keep information accurate but may correct errors, update availability and change non-contractual website content.

Links to third-party websites are provided for convenience. We are not responsible for the content or terms of independent third-party services.

15 Complaints, law and changes

For questions, cancellations or complaints, contact admin@moutreycreative.com. Please identify the MCE brand or service concerned.

We will try to resolve complaints directly and fairly. These terms are governed by the law of England and Wales, but consumers retain any mandatory rights given by the law of the country within the UK where they live. Nothing here prevents a consumer from using a court that has jurisdiction under applicable law.

We may update these terms for future orders when our services or the law changes. The version that formed part of your contract remains relevant to that contract unless a lawful change is agreed.

Our Privacy Policy, Cookie Policy and Accessibility Statement are available separately.

16 Model cancellation form

You only need to use this form if you want to cancel a contract for which you have a statutory cancellation right. You may instead send any other clear statement.

To: Robert Moutrey trading as Moutrey Creative Enterprises, Unit 10B, Leyton Studios, 15 Argall Avenue, London E10 7QE, United Kingdom. Email: admin@moutreycreative.com

I/We hereby give notice that I/We cancel my/our contract for the following goods/services/digital content:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: