Terms of service

Moutrey Creative Enterprises Ltd

Master draft version 1 • Prepared 10 September 2026

Draft for factual and commercial confirmation before publication. Complete highlighted fields and the applicable booking schedule. Remove the internal implementation appendix from the public version.

1 Our business and these terms

These terms govern the use of our websites and the goods, services and digital content we agree to supply. “We”, “us” and “our” mean Moutrey Creative Enterprises Ltd, operating under the trading name identified on the relevant website and order confirmation. “You” means the person or organisation contracting with us.

Company number: [INSERT COMPANY NUMBER]

Registered office and geographical business address: [INSERT ADDRESS OR BOTH ADDRESSES IF DIFFERENT]

Orders, cancellations and complaints: admin@moutreycreative.com

Telephone: [CONFIRM BUSINESS TELEPHONE]

VAT registration details, if applicable: [CONFIRM STATUS AND INSERT NUMBER IF REGISTERED]

Privacy policy and cookie policy: Privacy policy · Cookie policy

Our activities may include audio and podcast production, sound design, voice reels, film and theatre projects, original art and portrait commissions, live wedding painting, tuition, workshops, memberships, events, retreats and digital resources. Only provisions relevant to your purchase apply. These terms do not mean every service is available on every site.

Each site and order must identify the actual contracting business. A separate company, independent practitioner or partner is not automatically included because it is associated with Moutrey Creative. Where a different legal business is the supplier, its identity and applicable terms must be supplied before you contract.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A business customer purchases for business purposes. Your actual circumstances determine your status; describing yourself as a business does not remove consumer rights where you are legally a consumer.

2 What makes up your agreement

Your agreement comprises the accepted order or booking schedule, any expressly agreed service-specific terms, these master terms, and information that the law makes binding. Mandatory legal rights take priority. Subject to those rights, expressly agreed project details take priority over a conflicting general clause. A separately signed production or commissioning agreement may replace these terms where it says so.

The privacy and cookie policies explain data practices and choices. They do not give us blanket consent for marketing, tracking or publication of your image or voice. Consent and any contributor or model permissions are dealt with separately.

Website browsing alone does not create a paid booking. A quotation remains open for the period stated in it. Unless a checkout clearly states that its immediate confirmation constitutes acceptance, a contract forms when we expressly accept your order in writing, including by email. An automatic acknowledgement or payment authorisation alone is not acceptance. If we cannot accept an order, we tell you and return any payment promptly.

Before you commit, we explain the service, total price or calculation method, payment stages, main delivery commitments and relevant cancellation rules. You must have authority to contract for an organisation. Our standard booking process is for adults aged 18 or over; a parent or guardian should arrange services for a child unless we expressly agree an appropriate alternative.

Please check the confirmation and tell us promptly about mistakes. We will correct our errors. A mistaken published price is not permission to charge a higher amount after acceptance: we will discuss a lawful correction or cancellation, rather than imposing a new price.

3 Scope and delivery commitments

The booking schedule specifies the deliverables, format, quantity, size or duration, location, named personnel where material, timetable, included revisions, required customer input, usage rights and exclusions. For productions it should distinguish a finished recording from raw files, stems, session files, transcripts, video, social clips and ongoing hosting. For paintings it should distinguish the artwork from framing, installation, delivery and event attendance.

We perform services with reasonable care and skill. Goods and paid digital content must meet applicable legal standards, including description, quality and fitness for a purpose made known and agreed where the law requires. Statements about a service that legally form part of a consumer contract remain binding; these terms do not erase them.

We identify firm deadlines and estimates. If a particular occasion, release date or delivery date is essential, tell us before booking so it can be expressly recorded. If no goods-delivery time is agreed with a consumer, we deliver without undue delay and normally within the statutory 30-day period. Where the law requires a reasonable time for a service and none is agreed, we meet that requirement.

We may use competent employees or subcontractors and remain responsible for our contractual performance. If a named artist, presenter or tutor is an essential part of the booking, we do not replace them materially without discussing it with you and preserving your cancellation and refund rights.

4 Prices and payment

The accepted schedule states the currency, price, deposit, instalments and due dates. Consumer prices include applicable VAT and unavoidable charges. Delivery, travel, accommodation, licences and optional extras are included or clearly identified and agreed before purchase; we do not add undisclosed mandatory fees later. Business prices may exclude VAT only where clearly stated. We charge VAT only where legally applicable.

A deposit is credited against the price. Calling a payment a deposit, booking fee or retainer does not make it automatically non-refundable. Any amount retained on cancellation must comply with sections 7 and 8 and applicable law.

Unless another payment date is agreed, invoices are payable within 14 calendar days. We do not impose retrospective changes to an agreed price. Work outside scope requires approval of its price and timetable before we undertake or charge for it. Optional extras are not selected by default.

If you dispute an invoice, explain the issue promptly and pay any genuinely undisputed amount when due. We investigate in good faith. For overdue undisputed sums, we may suspend affected future work after written notice and a reasonable opportunity to pay, taking account of the consequences and any genuine dispute. Consumer remedies cannot be made conditional on payment of an improperly demanded charge.

For qualifying business debts, we may claim statutory late-payment interest and compensation where available, without duplicating a contractual recovery for the same cost. This commercial regime does not apply to consumer debts. We do not impose punitive consumer late-payment charges.

5 Your cooperation and requested changes

Provide accurate instructions, usable materials, necessary permissions and access in time for the agreed schedule. Identify one authorised decision-maker for a business project and consolidate feedback where practical. Tell us about relevant venue restrictions, access requirements and third-party deadlines before booking or as soon as they become known.

If your delay affects delivery, we explain the likely effect and agree a reasonable revised timetable. Additional costs must be reasonable, linked to the delay and agreed where required; we do not automatically charge the full remaining price or confiscate a deposit. We will warn you and offer a reasonable opportunity to respond before closing an inactive project under section 9.

Included revisions are those described in the schedule. A new brief, new material after approval or additional deliverables may require a variation. Correcting our failure to meet the agreed brief or legal standards is not a paid extra. Approval does not waive rights concerning defects that were not reasonably apparent, or statutory consumer rights.

Silence alone is not final approval for a consumer project. We may request a review deadline and follow up if no response arrives. Where public release or fabrication needs approval, we explain the dependency and obtain the required approval rather than assuming it.

6 Consumer cancellation during a cooling off period

This section applies where the Consumer Contracts Regulations give you a cancellation right, typically for qualifying distance or off-premises contracts. It is separate from rights concerning faulty work. A consumer ordinarily has 14 days to cancel a service or digital-content contract after the contract is made, or a goods contract after physical receipt by the consumer or their nominated recipient. Rules differ for split deliveries, regular deliveries and certain mixed contracts; we give the information relevant to your order.

You can cancel by a clear statement emailed to admin@moutreycreative.com or sent to our postal address. You may use the form at the end, but do not have to. Send your notice before the cancellation period ends and retain evidence. If we fail to give required cancellation information, the legal period may be extended by up to 12 months.

Services starting early. We start during a statutory cancellation period only at your express request, recorded on a durable medium where required. If you then cancel before completion, you pay only a lawful, proportionate amount for service actually supplied up to cancellation, based on the agreed total price or market value if that price is excessive. You owe no such amount where the legal requirements for charging it have not been met.

A service cancellation right is lost on full performance only if the legally required prior request or consent and acknowledgement of that consequence were obtained. Starting work alone does not automatically end the right. We do not treat accepting these terms as your separate early-start request.

Immediate digital supply. For a paid download or stream, the cancellation right ends when supply begins only if you first expressly consent to supply during the cancellation period, acknowledge losing that right and receive the required confirmation. Without those steps, we do not rely on the exception or impose charges prohibited by law. Bespoke digital output is not automatically exempt simply because it is commissioned.

Exceptions. The change-of-mind right generally does not apply to goods genuinely made to your specifications or clearly personalised. A standard item made after ordering is not automatically bespoke. Certain accommodation, catering and leisure services for a specific date or period are also exempt. We identify an applicable exception before booking and do not assume every lesson, wedding service or mixed artwork-and-attendance contract falls within it. These exceptions never remove rights concerning defective or misdescribed supplies.

For eligible cancelled goods, return them within 14 days after telling us, unless we arrange collection. You pay direct return costs only where we informed you beforehand. For an item that cannot normally be returned by post, we provide the required return-cost information before purchase. We bear costs required by law for faulty goods. We may make a lawful deduction for handling beyond what is needed to inspect the goods, but not where the law prohibits it.

For a statutory cancellation, we refund sums due, including the cost of our least expensive standard outward delivery where applicable. We use the original payment method unless you agree otherwise, without refund fees. For goods we may withhold the refund until return or evidence of return, whichever is earlier, where legally permitted; reimbursement is due within the applicable 14-day deadline. For services and digital content, refunds due are made within 14 days of being informed of cancellation, subject only to lawful deductions.

7 Other customer cancellations and rescheduling

Outside a statutory cancellation right, you may request cancellation by contacting us promptly. The schedule may offer more generous rights or state a fair cancellation scale. Where no specific scale is agreed, a cancellation charge is limited to our reasonable net loss directly caused by cancellation, including work properly performed and unavoidable commitments, less costs saved, recoveries, resale or replacement bookings. We take reasonable steps to reduce the loss and provide a calculation on request.

We do not recover the same loss twice. The total retained or charged cannot exceed the unpaid and paid contract price combined for the cancelled part. An advance payment exceeding the lawful charge is refunded; additional sums are due only to the extent justified. We do not automatically keep the entire deposit or require full payment merely because a booking was reserved.

Ask about a date change as early as possible. A replacement date depends on availability. We explain any genuine additional costs before you agree. If no suitable date is available, the applicable cancellation rules apply. A substitution of attendee or gift recipient may be agreed where suitable, subject to capacity, permissions and any specific legal transfer rights.

A missed session or late arrival does not create an automatic right to extra time. Any charge for a missed booking follows the disclosed terms and fair-loss principles above. We consider exceptional circumstances and accessibility needs reasonably. Statutory rights and agreed more favourable policies take priority.

8 Our cancellation and events outside reasonable control

If we cannot provide an agreed service, we notify you promptly and explain available options. A material alternative, substitute or postponement requires your agreement where appropriate. If you do not accept and we cannot perform, we refund the affected undelivered part. Where that failure defeats the purpose of the whole consumer contract, your rights to cancel the whole contract and obtain the appropriate refund remain intact.

An event outside reasonable control may include a serious venue closure, legal restriction, severe weather or other disruption that prevents safe or lawful performance. We explain the effect, take reasonable steps to limit it and discuss alternatives. This clause does not excuse lack of reasonable planning, our own negligence or a duty the law places on us despite disruption.

We do not require you to accept indefinite postponement or vouchers instead of a refund due by law. If a delay defeats an essential date, is substantial or has no reasonable prospect of resolution, you may cancel the affected part and receive the applicable refund. For other agreed cancellation refunds under these terms, our proposed standard is payment within 14 days after the amount due is established, without delaying any earlier statutory deadline.

For a non-package contract, we are not automatically responsible for independently booked travel or other arrangements where the loss was neither caused by our breach nor otherwise legally recoverable. This does not exclude foreseeable losses for which we are responsible, or any package-travel obligations. Travel or event insurance is optional unless an appropriate requirement is disclosed and agreed; it does not replace our duties.

9 Suspension and ending an agreement for breach

Either party may end the agreement for a material breach that cannot be remedied, or that is not remedied after written notice and a reasonable opportunity to do so, normally at least 14 days. A shorter period or immediate action may be justified for serious safety, illegality, fraud or abuse. We explain the reason unless doing so would be unlawful or compromise safety.

We may pause unsafe work or refuse unlawful material. We take proportionate action and consider whether a narrower solution is available. Ending an agreement does not automatically entitle us to retain every payment. We account for work delivered, lawful losses and refunds, applying the same fairness principles as section 7. Any rights arising from our breach remain available to you.

On termination, each party returns or deals appropriately with the other’s property and confidential information, subject to lawful retention. We supply paid-for completed deliverables and the corresponding agreed rights where due. Payment, confidentiality, accrued rights and relevant intellectual-property provisions continue as needed to give them effect.

10 Audio and production services

The production schedule identifies the brief, intended audience, episodes or pieces, durations, formats, recording arrangements, editorial responsibilities, approval stages, distribution channels, rights clearance and deliverables. Audience growth, commissioning, sponsorship, casting or commercial results are not guaranteed unless an express measurable commitment is agreed.

Responsibility for booking contributors, factual verification, scripts, editorial compliance, music, archive, performance permissions and client approvals must be allocated. We exercise reasonable professional care for our own work and do not shift all compliance responsibility to you through a general disclaimer. You are responsible for the accuracy and lawful use of materials you supply within your control.

Raw recordings, project sessions, editable files, stems and unused takes are supplied only where included or subsequently agreed. A finished production licence must specify permitted channels, territories, duration, advertising use and any limits imposed by third-party rights. Broadcast or commissioning agreements may require different ownership and editorial arrangements and take priority when expressly agreed.

Hosting, distribution accounts, advertising spend, ongoing management and third-party licences are not perpetual inclusions unless stated. We identify included periods, renewal costs, account ownership and an appropriate handover process. Keep your delivered files; archive periods are those disclosed in the schedule and privacy information, not a promise of permanent storage.

For voice reels and casting work, we do not guarantee representation, auditions or employment. We do not clone a voice, create a synthetic likeness or use confidential or identifiable client material for general model training under these terms. Any proposed project-specific AI use affecting supplied material requires a separate explanation and appropriate agreement and permissions, consistent with the privacy policy.

11 Paintings and physical artwork

The art schedule identifies medium, dimensions, subject, composition, reference material, artistic direction, included approval stages and estimated completion. Hand-painted work involves artistic interpretation; screen images and preliminary sketches may differ from physical colour and texture. This does not excuse failure to meet an agreed description, quality standard or material composition requirement.

Provide photographs and other references you are entitled to use. We explain if references are unsuitable or more sittings are required. Material changes after an approved stage may require an agreed variation. Necessary corrections to our non-conforming work remain our responsibility.

Oil paintings may require studio finishing, drying and later varnishing. We explain the expected delivery condition, handling instructions and any later treatment included. Unless agreed otherwise, you should not assume that a painting made at an event can safely be taken home that day.

Framing, packing, delivery and installation are included only as specified. We agree charges and arrangements in advance. Ownership of a physical artwork passes when its price has been paid in full. For consumers, risk of loss or damage generally passes on physical delivery to you or your nominated recipient, subject to the statutory exception where you independently appoint a carrier we did not offer. We remain responsible for arranging redelivery or the appropriate remedy where our carrier loses or damages the goods.

Tell us promptly about transit damage and retain packaging where reasonably practical to assist investigation. A short reporting request is not a deadline that removes statutory rights. Follow reasonable care instructions after delivery; we are not responsible for damage you cause through misuse, but must still remedy defects for which we are legally responsible.

12 Live wedding and event painting

The booking specifies the date, venue, attendance hours, subject and size, reference-photography plan, guest participation, studio work and delivery estimate. It also identifies travel, parking, accommodation, framing and delivery charges. Region-specific prices and package names belong in that schedule rather than these master terms.

You arrange reasonable venue cooperation, access, safe working space, lighting and protection from weather as agreed. We work with you on practical alternatives where circumstances change. Photography and guest participation are managed with appropriate privacy information and permissions. Guests are not obliged to participate, and a couple’s booking does not authorise unrestricted publicity of everyone present.

For work described as an oil painting finished in the studio, attendance is part of the creative process and not a promise that the finished dry artwork will be delivered at the event. We explain what is completed live and what follows. If essential attendance cannot take place, we discuss a fair alternative and your applicable refund or cancellation rights; a studio painting is not automatically an equivalent replacement.

13 Tuition and community services

The booking specifies lesson length, number of sessions, dates or scheduling method, location, equipment, participant requirements and any package expiry. An expiry date must be made clear before payment and applied reasonably. We extend or refund where our cancellations prevent reasonable use, as appropriate. No blanket forfeiture applies to circumstances for which we are responsible.

Learning progress varies with experience and practice; we promise reasonable care and skill rather than a guaranteed artistic, musical or professional outcome. Tell us about practical access needs so we can discuss reasonable adjustments. Participation does not waive liability for our negligence or remove statutory protections.

Participants must follow reasonable safety instructions and treat people, venues and equipment respectfully. Children’s bookings must specify supervision and collection arrangements. We may stop dangerous or abusive participation proportionately under section 9. Recording or publicly sharing a session involving others requires appropriate permission.

A fixed-term membership ends at the disclosed date unless renewed by agreement. No automatic renewal, ongoing subscription charge or minimum rolling commitment is created by these master terms alone. Any recurring service requires separate, clearly disclosed terms and all applicable reminders, cancellation arrangements and consumer protections before launch.

14 Retreats and travel arrangements

Each retreat requires a booking schedule stating the organiser, location, dates, programme, inclusions, accommodation and meal arrangements, transport responsibilities, accessibility information, minimum numbers if any, cancellation deadlines and emergency contact arrangements. Material changes, transfers, cancellation charges and refunds must be explained before booking.

A retreat combining accommodation or transport with other travel or tourist services may be regulated as a package or other protected arrangement, depending on the actual offer. Calling components separate or using different invoices does not determine the legal position. Where package-travel law applies, we provide the required pre-contract information, booking terms, organiser obligations and insolvency protection. Those mandatory protections take priority over any inconsistent master clause.

These master terms alone are not a complete booking contract for a regulated package. A specific compliant supplement must be provided before a regulated retreat is sold. We do not claim ATOL, ABTA membership or other protection unless actually in place and applicable to the booking. Independently booked arrangements and the extent of any responsibility we retain are identified accurately.

15 Digital products and gift purchases

For paid resources, downloads and online access, the description states the format, content, compatibility, functionality, technical restrictions and access period. Unless a different licence is agreed, you receive a non-exclusive licence for your own personal use, or internal use within the named purchasing business. Do not resell, redistribute or share access credentials beyond that licence. Commissioned production deliverables are licensed under section 16 and their schedule.

We do not promise lifetime access, future updates or continued compatibility unless specifically included. If we supply an incorrect, inaccessible or defective product, contact us for the relevant remedy. Loss of a cooling-off right does not remove rights concerning defective digital content.

Gift vouchers state the value or included service, expiry, redemption method, restrictions and any transfer rules before purchase. A voucher does not reserve a date unless confirmed. Where no expiry is disclosed at sale, we do not impose one retrospectively. A refund owed to the purchaser is normally returned to the original payment method; the recipient’s rights under applicable law are preserved. Gift recipients are not automatically subscribed to marketing.

16 Intellectual property and permitted use

You retain rights in material you supply and grant us the permission needed to perform the agreed service, using authorised collaborators where necessary. You confirm, to the extent reasonably within your knowledge and control, that you have the rights and permissions needed for the proposed use. We tell you about apparent clearance issues and do not knowingly use infringing material.

We retain our pre-existing tools, methods, templates and materials, and copyright in new creative work unless ownership is expressly assigned in a written agreement signed as legally required. Buying a physical painting does not transfer copyright. You may display it privately and share personal, non-commercial photographs of it with an artist credit where reasonably practical, unless a different lawful agreement applies. Commercial reproduction, merchandise and licensing require permission.

For a commissioned audio, video or design deliverable, once agreed fees are paid, you receive the licence stated in the schedule. If the schedule omits detail, we grant a non-exclusive licence sufficient for the project purpose and channels expressly agreed before booking, subject to third-party rights disclosed in advance. Wider advertising, resale, exclusivity or copyright assignment requires an express agreement; we do not later introduce undisclosed restrictions that defeat the agreed purpose.

We secure the rights needed for materials we introduce within our agreed responsibility. Third-party music, stock or software may have separate disclosed conditions. Neither party may grant rights it does not hold. Private reference material, draft recordings and rejected concepts are not licensed for unrelated use.

We seek separate permission before publicising identifiable private commissions, testimonials or participant images. For confidential business projects, we obtain approval before using the client’s name, logo or unreleased work in a case study. A copyright interest does not displace privacy, confidentiality or publication restrictions.

17 Confidentiality and information

Each party protects non-public commercial or personal information received for the project and uses it only for the agreed purpose. Access is limited to people with a genuine need and appropriate obligations. Exceptions cover information already lawfully public, independently developed or lawfully received without restriction, and disclosures required by law; notice is given where lawful and practical.

Our privacy policy explains personal-data processing. Where we process information solely on a client’s instructions, a suitable data-processing agreement is required. These terms are not a substitute for that agreement, contributor permissions or lawful data transfers. We use reasonable security but do not promise that any system is entirely risk free.

18 Website use

You may browse our public websites and use their enquiry and purchase functions lawfully. Do not interfere with security, introduce malware, impersonate others, send unlawful or abusive material, or reproduce protected content outside a licence or legal exception. Reasonable security measures may restrict abusive access without removing existing customer rights.

We take reasonable care with website information. General educational material is not individual medical, legal or financial advice. We do not guarantee uninterrupted availability of free website features. Paid access or services remain subject to their contractual commitments and statutory standards. Links to independent websites do not make us responsible for their content, but do not excuse responsibilities we retain for a service we sell.

19 Problems and consumer remedies

Contact us promptly if something is wrong and explain the order and issue. We may ask for reasonable evidence and access to inspect or correct it. You do not have to accept endless attempts to remedy a failure, pay for statutory remedies or comply with an artificial short deadline that removes legal rights.

For faulty or misdescribed consumer goods, remedies may include the short-term right to reject, normally within 30 days, repair or replacement, and later price reduction or final rejection where the statutory conditions apply. Bespoke goods retain these protections. For services, remedies can include repeat performance or an appropriate price reduction, including a full refund where justified. For paid digital content, remedies generally include repair or replacement and then a price reduction where required; a refund may apply where we had no right to supply it. Applicable remedies for damage caused to devices or other digital content are also preserved.

These are summaries, not an exhaustive statement of rights. Nothing requires you to pursue a manufacturer, carrier or subcontractor instead of us where we are responsible as supplier. We make refunds within applicable statutory deadlines, and do not substitute a voucher without your agreement.

20 Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be restricted. Statutory consumer rights and mandatory package-travel protections are preserved. No clause requires a consumer to indemnify us for our own negligence or breach.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breach or failure to exercise reasonable care and skill. Loss is foreseeable if it is obvious or was contemplated when contracting. We are not responsible for a loss not caused by our breach or otherwise recoverable by law. A consumer buying for private use cannot claim purely business losses that were outside that agreed purpose, subject always to their actual rights. There is no blanket cap at the booking price for consumer claims.

For business customers only, subject to the non-excludable matters above and any expressly agreed different limit, our proposed aggregate liability arising from the relevant contract is limited to the greater of £10,000 and 150 per cent of the total fees paid or payable under it. This is a proposed commercial limit requiring confirmation against the service risk and insurance before adoption. Once adopted, it applies across contract, tort including negligence, and other claims arising from that contract to the extent lawful and reasonable.

For business customers only, we exclude indirect or consequential losses and loss of anticipated profit, revenue, savings or business opportunity, to the extent the exclusion is lawful and reasonable. These exclusions do not remove an express payment, refund or delivery obligation or mandatory liability. Each party takes reasonable steps to mitigate recoverable loss. Nothing permits double recovery of the same loss.

21 Complaints and resolving disputes

Email admin@moutreycreative.com or write to our business address, stating your order and desired resolution. Our proposed service standard is to acknowledge within five working days and aim to respond substantively within 20 working days. If more time is needed, we explain why and keep you updated. These targets do not extend statutory refund or other deadlines. Privacy complaints follow the separate privacy policy process.

If a consumer dispute remains unresolved, we provide details of an appropriate certified alternative dispute resolution provider and say whether we are obliged or willing to participate, as required by applicable law. We do not claim membership of a scheme unless confirmed. Discussion or voluntary mediation does not prevent you using the courts or other statutory remedies.

These terms are governed by the law of England and Wales. Consumers retain mandatory protections applicable where they habitually live, and may bring proceedings in the courts available to them under applicable law, including the relevant courts in Scotland or Northern Ireland. For business contracts, the courts of England and Wales have exclusive jurisdiction unless another forum is expressly agreed.

22 General provisions and updates

Changes to an existing agreement require mutual agreement, except a change legally required that we explain and implement lawfully. Updating website terms governs future contracts and does not retrospectively rewrite a booking. We retain the version applying when your contract formed and provide a copy on request.

A delay in enforcing a right is not a waiver. If a provision is unlawful or unenforceable, the remainder continues where it can operate fairly and lawfully; this does not permit an unfair consumer term to be rewritten to your disadvantage. Neither party may transfer contractual obligations in a way that materially prejudices the other’s rights without the necessary consent. A consumer’s statutory transfer rights remain unaffected.

Except for an expressly identified gift recipient or other intended beneficiary, these terms do not give a third party contractual enforcement rights, without affecting rights arising independently under law. Notices can be sent by email to the agreed contact or by post; cancellation remains possible by any clear statement allowed by law.

Published effective date: [INSERT DATE AFTER CONFIRMATION]

Order and booking schedule

Complete for each service or attach an equivalent detailed quotation

This schedule forms part of the agreement and must be supplied before the customer commits. It contains the commercial choices that cannot safely be assumed for every brand.

Supplier and trading name: [FULL LEGAL ENTITY, COMPANY DETAILS AND TRADING NAME]

Customer and contact: [NAME, ADDRESS, EMAIL AND AUTHORISED REPRESENTATIVE]

Status and contract date: [CONSUMER OR BUSINESS; DATE AND ACCEPTANCE METHOD]

Service and deliverables: [PRECISE DESCRIPTION, QUANTITIES, FORMATS OR DIMENSIONS]

Inclusions and exclusions: [RECORDING, EDITING, RAW FILES, MATERIALS, FRAMING, DELIVERY, TRAVEL, HOSTING OR OTHER ITEMS]

Timing and place: [DATES, ESSENTIAL DEADLINES, ESTIMATES, VENUE AND NAMED PERSONNEL]

Customer responsibilities: [MATERIALS, ACCESS, PERMISSIONS AND APPROVAL DATES]

Review and revisions: [STAGES, INCLUDED ROUNDS, RESPONSE TIMING AND VARIATION PROCESS]

Price and payment: [TOTAL, VAT TREATMENT, DEPOSIT, INSTALMENTS, DUE DATES AND AGREED EXTRAS]

Delivery and returns: [METHOD, COST, RETURN ADDRESS AND NON-POSTAL RETURN-COST INFORMATION WHERE REQUIRED]

Cancellation and rescheduling: [APPLICABLE STATUTORY RIGHT OR SPECIFIC EXCEPTION; ANY FAIR ADDITIONAL POLICY]

Permissions and intellectual property: [LICENCE OR ASSIGNMENT, CHANNELS, TERRITORY, TERM, CLEARANCES AND SEPARATE PUBLICITY CHOICE]

Access and retention: [DIGITAL ACCESS PERIOD, ACCOUNT OWNER, HANDOVER AND FILE ARCHIVE PERIOD]

Special terms: [RELEVANT PRODUCTION AGREEMENT, DATA-PROCESSING AGREEMENT OR RETREAT SUPPLEMENT]

Terms version provided and accepted: [DATE, COPY AND ACCEPTANCE RECORD]

Separate early supply choices

Use only where relevant. Present each choice separately, unticked, and explain the price consequences. Do not rely on these words appearing inside the master terms as evidence of an express request.

Services: “I expressly request that you start the agreed service before the 14-day cancellation period ends. If I cancel before completion, I understand that I may have to pay a lawful proportionate amount for work supplied. I acknowledge that I will lose the cancellation right once the service has been fully performed.”

Digital content: “I expressly consent to the agreed digital content being supplied immediately, before the 14-day cancellation period ends, and acknowledge that I will lose my cancellation right when supply begins.”

Provide the required confirmation on a durable medium, such as an email or attached document the customer can retain. Where an exception already applies, explain that exception accurately instead of requesting an irrelevant waiver.

Consumer cancellation form

Use only if you wish to cancel a contract carrying a statutory cancellation right

You may use this form, or send another clear cancellation statement. Send it to admin@moutreycreative.com or the completed postal address below. You do not have to explain why you are cancelling.

To Moutrey Creative Enterprises Ltd

Postal address: [INSERT THE BUSINESS POSTAL ADDRESS BEFORE PUBLICATION]

I give notice that I cancel my contract for the following goods or services or digital content:

________________________________________________________________________

________________________________________________________________________

Order reference, if available: _________________________________________________

Ordered on or received on: __________________________________________________

Consumer name: ___________________________________________________________

Consumer address: _________________________________________________________

________________________________________________________________________

Date: ___________________________________________________________________

Signature, only if this form is sent on paper: _____________________________________

If more than one consumer is cancelling, include each relevant name and address. Keep a copy of your notice. Our terms explain the applicable cancellation period, exceptions, returns and refunds.