Privacy policy

Last updated: 19 September 2026

1 Who we are and what this covers

Moutrey Creative Enterprises is operated by Robert Moutrey. Robert Moutrey is the data controller for personal information processed by Moutrey Creative Enterprises unless a service-specific notice identifies another controller.

Privacy contact: admin@moutreycreative.com.

This master policy explains the common privacy approach used across Moutrey Creative Enterprises and its trading brands. Each active brand website also has its own privacy notice describing the data, forms, payment services, media, analytics and retention arrangements that actually apply on that site. A separate company, organisation or independent practitioner is not covered simply because it works with or is associated with Moutrey Creative Enterprises.

2 Information we collect

Depending on how you interact with MCE or one of its trading brands, information may include your name and contact details; correspondence and enquiry details; project, booking or service requirements; invoices and payment-related records; attendance or delivery information; and creative material such as photographs, audio, video, scripts, reference images or files you choose to provide.

When you browse moutreycreative.com, technical information needed to deliver and secure the site may include IP address, browser and device information, request time, referring page and security or error logs. With your consent, optional Google Analytics may also process usage information as explained in the Cookie Policy.

moutreycreative.com does not currently operate a public Netlify enquiry form. If you contact MCE by email or another direct channel, we use the information you provide to respond and manage the relationship.

3 Why we use it

We use personal information to respond to enquiries, take steps requested before entering a contract, provide and administer services, maintain business and accounting records, manage professional relationships, protect our websites and services from misuse, comply with legal obligations and establish or defend legal rights.

The lawful basis depends on the purpose. It may be steps taken at your request before a contract, performance of a contract, legal obligation, legitimate interests in running and protecting the business, or consent where consent is specifically required.

4 MCE ventures and site-specific notices

MCE operates distinct ventures for different audiences and services. Their websites use this common framework but publish their own privacy and cookie information where their data flows differ. For example, a voice-reel service may process uploaded recordings, a teaching service may process lesson enquiries, and a production service may process project briefs and media.

A choice made on one MCE website does not automatically apply to another domain. We do not treat shared ownership as permission to combine browsing activity, marketing preferences or customer data across every venture without an appropriate purpose, lawful basis and clear information.

5 Service providers and international processing

We use trusted service providers where needed to operate websites and services. Depending on the site or service, these may include Netlify for hosting and forms, Google Workspace for email and cloud services, Stripe for payment processing, Google Analytics for consent-based website measurement, and specialist creative, accounting or professional suppliers.

On moutreycreative.com, external font and image services may receive ordinary technical request information when resources load. Where a provider processes information outside the United Kingdom, we expect it to use an appropriate legal mechanism for international transfers.

Personal information is not sold. It is shared only where needed for the relevant service, with authorised suppliers or professional advisers, or where disclosure is required by law.

6 Retention and security

We keep information only for as long as reasonably needed for the purpose it was collected, including reasonable follow-up, service delivery, accounting, dispute resolution and legal obligations. Site-specific notices may give more precise periods for particular information such as enquiry records or uploaded creative files.

We use proportionate technical and organisational measures to protect personal information and limit access to people who need it. No internet service can guarantee absolute security.

7 Marketing, creative material and sensitive information

We do not treat an enquiry to one MCE brand as permission to market unrelated MCE services. Electronic marketing is sent only where there is an appropriate legal basis and a working opt-out route.

Permission to create or deliver creative work does not automatically give MCE permission to publish identifiable private material for advertising or portfolio use. Where separate publicity permission is needed, we ask for it separately.

Health, accessibility or other specially protected information is collected only where genuinely needed for a defined purpose and with an appropriate lawful basis and additional condition where required.

8 Your rights

Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request deletion or restriction, object to certain processing and receive portable data. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing.

To make a request, email admin@moutreycreative.com and identify the MCE website or service concerned so we can locate the relevant information.

9 Complaints and changes

Please contact MCE first if you have a privacy concern so it can be investigated. You may also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.

This policy is reviewed when our websites, suppliers, services or legal requirements change. The site-specific notice relevant to your interaction should be read alongside this master policy.